Help Center & Support

How can we help you today?

Welcome to the Voni AI Help Center. Here you'll find quick answers and guides to help you get the most out of our AI Voice Calling platform. If you can't find what you're looking for, our support team is always just an email or a phone call away.

Getting Started

New to Voni AI? Start here to set up your account and launch your first campaign.

  • Uploading Contacts: You can upload your leads in CSV or Excel format directly through the dashboard. Ensure your files have phone number columns clearly labeled.
  • Creating a Campaign: Navigate to the Campaigns tab, click "Create New", select your uploaded contact list, and choose the AI voice agent you wish to use.
  • Setting Call Timings: Respecting customer privacy is important. You can easily set operational hours (e.g., 10 AM to 7 PM) for your campaigns to avoid calling during odd hours.

Billing & Plans

Understand how credits work and manage your subscription.

  • How Credits Work: You are charged per minute of connected talk time. Unconnected calls or calls that go to voicemail (if detected immediately) are not charged.
  • Upgrading Your Plan: You can upgrade your plan or purchase top-up credits directly from the Billing section of your dashboard.
  • Invoices: GST-compliant invoices are automatically generated and emailed to your registered billing address at the end of each billing cycle.

Technical Support

Troubleshooting common issues.

  • Low Connection Rates: If your call pick-up rate is low, try randomizing your Caller ID (if available on your plan) or adjusting the time of day you are calling.
  • Voice Agent Sounds Unnatural: Ensure you are using our Premium regional voices. If you have specific pronunciation requirements, you can add phonetic spellings in your script.
  • API Integration Issues: Check our API documentation for the correct endpoint URLs and authentication header formats. If you receive a 401 error, verify your API key in the developer settings.

Still need help?

Our dedicated support team is available Monday through Saturday, from 10:00 AM to 7:00 PM IST.

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