The Challenge
The developer was generating a steady 300–400 monthly enquiries across property portals, Meta ads, and referrals for two ongoing residential projects. With a 4-person telecalling team working standard office hours, a significant share of enquiries — especially those arriving evenings, weekends, and during festival periods — went unanswered for hours or, in some cases, until the next business day. By the time a callback happened, many prospective buyers had already engaged with a competing project.
The Solution
Voni AI was deployed for three connected use-cases:
1. Inbound Lead Qualification — Every enquiry, regardless of source or time of day, was answered instantly in the caller's preferred language (Hindi or Gujarati), with the AI asking budget, location preference, and purchase timeline, then scoring the lead automatically. 2. Automated Site-Visit Booking — Qualified leads were offered available site-visit slots directly on the same call, with a confirmation email sent immediately including location, directions, and a contact number. Reminder calls went out the evening before and again a few hours ahead of each visit. 3. Payment-Milestone Reminders — For existing bookings, milestone-linked payment reminder calls and emails were automated on a fixed schedule tied to each customer's payment plan.
Implementation Timeline
Setup and language configuration took under a week; both inbound and outbound flows were live within 72 hours of the kickoff call, with the sales team's existing CRM connected so every call outcome synced automatically.
The Results
- 3.2x faster lead contact time — average time-to-first-contact dropped from several hours to under 5 minutes, including outside office hours.
- 40% reduction in after-hours missed enquiries — evening and weekend leads, previously lost until the next business day, were now engaged instantly.
- ₹1.8L/month estimated savings versus the cost of hiring 3 additional telecallers to cover the same volume and hours.
- Telecalling staff were redeployed from basic enquiry-answering to closing conversations with pre-qualified, warm leads.
In Their Words
"Pehle hum sirf office hours mein hi leads follow up kar paate the — ab Voni AI raat ko bhi enquiry qualify kar leta hai aur site visit book kar deta hai. Humara conversion clearly improve hua hain." — Akash Zinzuvadiya (Manager - Sales & Marketing)
Why It Worked
The combination of instant, always-on lead response and automated site-visit logistics addressed the developer's core bottleneck — speed-to-lead — without requiring additional headcount, while genuine Hindi/Gujarati language accuracy meant no drop-off in customer experience versus a human telecaller.
